1 00:00:00,400 --> 00:00:02,670 good afternoon teammates and thanks for 2 00:00:02,670 --> 00:00:04,559 joining me and my good friend Jay 3 00:00:04,559 --> 00:00:06,726 France , the command center in distant 4 00:00:06,726 --> 00:00:08,170 leader from United States 5 00:00:08,170 --> 00:00:10,337 transportation commanding today's town 6 00:00:10,337 --> 00:00:12,337 hall as we continue to work through 7 00:00:12,337 --> 00:00:14,392 this pandemic was still working with 8 00:00:14,392 --> 00:00:16,614 the services and the combatant commands 9 00:00:16,614 --> 00:00:18,837 to be your conduits of information . So 10 00:00:18,837 --> 00:00:21,003 I want to thank you once again for all 11 00:00:21,003 --> 00:00:22,948 of the hard work and the candidate 12 00:00:22,948 --> 00:00:25,114 questions that you have placed forward 13 00:00:25,114 --> 00:00:27,114 for us to deal with . Your feedback 14 00:00:27,114 --> 00:00:28,948 clearly has been critical to the 15 00:00:28,948 --> 00:00:30,892 creation of policy and some of the 16 00:00:30,892 --> 00:00:32,948 tailoring off the mechanisms that we 17 00:00:32,948 --> 00:00:35,114 have in place to navigate through this 18 00:00:35,114 --> 00:00:36,892 treacherous waters . But please 19 00:00:36,892 --> 00:00:38,892 continue sending them because it is 20 00:00:38,892 --> 00:00:40,948 really something that it's important 21 00:00:40,948 --> 00:00:40,410 for all of us to make sure that we're 22 00:00:40,410 --> 00:00:43,020 marching in the right direction . I 23 00:00:43,020 --> 00:00:45,850 want to thank all of you for submitting 24 00:00:45,850 --> 00:00:48,390 your questions today . There's a lot of 25 00:00:48,390 --> 00:00:50,446 them that we will not be able to get 26 00:00:50,446 --> 00:00:52,557 through the 1st 30 minutes , but rest 27 00:00:52,557 --> 00:00:54,779 assure that in between the social media 28 00:00:54,779 --> 00:00:58,150 posed and after action for this , for 29 00:00:58,150 --> 00:01:01,420 this town hall will be able to go ahead 30 00:01:01,420 --> 00:01:03,780 and answer as many as possible and 31 00:01:03,780 --> 00:01:06,610 please again Keep them coming before we 32 00:01:06,610 --> 00:01:08,554 get into the question and answer . 33 00:01:08,554 --> 00:01:10,666 Period would like to provide you with 34 00:01:10,666 --> 00:01:12,666 an update on what Transcom is doing 35 00:01:12,666 --> 00:01:14,888 right now to number one , help you with 36 00:01:14,888 --> 00:01:16,999 your PCs moved during the peak of the 37 00:01:16,999 --> 00:01:19,221 season and the restrictions of the stop 38 00:01:19,221 --> 00:01:20,888 movement and also some of the 39 00:01:20,888 --> 00:01:23,110 mechanisms that we have put in place to 40 00:01:23,110 --> 00:01:25,680 keep you and your family safe . We will 41 00:01:25,690 --> 00:01:27,857 also like to take a moment to go ahead 42 00:01:27,857 --> 00:01:29,857 and talk about the recently awarded 43 00:01:29,857 --> 00:01:31,634 contract for future house abuse 44 00:01:31,634 --> 00:01:33,746 movements , which there So not a good 45 00:01:33,746 --> 00:01:35,968 information in there for the benefit of 46 00:01:35,968 --> 00:01:38,134 you and your families . I also want to 47 00:01:38,134 --> 00:01:40,246 know that the transcript from today's 48 00:01:40,246 --> 00:01:42,412 town hall will be posted right here in 49 00:01:42,412 --> 00:01:44,579 this thread , and we will also make it 50 00:01:44,579 --> 00:01:46,746 available for anyone who does not have 51 00:01:46,746 --> 00:01:48,968 access to Facebook . Thanks . Thank you 52 00:01:48,968 --> 00:01:50,912 again for joining us , and I'll go 53 00:01:50,912 --> 00:01:53,134 ahead and turn it over to chief friends 54 00:01:53,134 --> 00:01:55,190 for his opening comments . J over to 55 00:01:55,190 --> 00:01:57,246 you . Good afternoon , Seaq . Thanks 56 00:01:57,246 --> 00:01:58,968 for having me on to discussing 57 00:01:58,968 --> 00:02:01,134 important topics that are on the minds 58 00:02:01,134 --> 00:02:00,970 of our people in their families as we 59 00:02:00,970 --> 00:02:03,026 navigate through the challenges that 60 00:02:03,026 --> 00:02:04,859 Kobe , 19 has presented and will 61 00:02:04,859 --> 00:02:06,914 continue to present to us and thanks 62 00:02:06,914 --> 00:02:09,026 everyone for joining us live today as 63 00:02:09,026 --> 00:02:10,748 well as everyone who submitted 64 00:02:10,748 --> 00:02:12,970 questions , Asiax said . You know these 65 00:02:12,970 --> 00:02:15,026 forms give us the opportunity to get 66 00:02:15,026 --> 00:02:15,020 your feedback to hear what's on your 67 00:02:15,020 --> 00:02:17,187 minds and help us ensure we're getting 68 00:02:17,187 --> 00:02:19,409 after the issues that are impacting you 69 00:02:19,409 --> 00:02:21,353 and your family's not only for the 70 00:02:21,353 --> 00:02:23,576 moves that are being executed right now 71 00:02:23,576 --> 00:02:25,853 during the current stop movement order . 72 00:02:25,853 --> 00:02:25,310 But as we come out of this and shift 73 00:02:25,310 --> 00:02:27,500 our focus to the large number of moves 74 00:02:27,500 --> 00:02:29,389 that will occur once the order is 75 00:02:29,389 --> 00:02:31,444 lifted , I look forward to providing 76 00:02:31,444 --> 00:02:33,667 you some information I hope you'll find 77 00:02:33,667 --> 00:02:35,611 useful . And I look forward to the 78 00:02:35,611 --> 00:02:37,833 discussion and the questions . Thanks . 79 00:02:37,833 --> 00:02:39,944 All right . Thanks Day . So I like to 80 00:02:39,944 --> 00:02:42,000 first kick off our town hall talking 81 00:02:42,000 --> 00:02:44,480 about trance const unique role in , uh , 82 00:02:44,490 --> 00:02:46,712 overseen . All of the moves across join 83 00:02:46,712 --> 00:02:48,712 force and what it looks like during 84 00:02:48,712 --> 00:02:50,950 covert 19 . That's well , so important 85 00:02:50,950 --> 00:02:53,350 safety measures being taken to protect 86 00:02:53,350 --> 00:02:55,470 our people . So can you talk a little 87 00:02:55,470 --> 00:02:57,692 bit about the relationship between us , 88 00:02:57,692 --> 00:03:00,160 Transcom Transportation Command and the 89 00:03:00,160 --> 00:03:03,290 services as it relates to the PCs moves 90 00:03:03,560 --> 00:03:05,616 coming for the people that have been 91 00:03:05,616 --> 00:03:08,370 affected by the stock movement . Yeah , 92 00:03:08,370 --> 00:03:10,426 absolutely . We've been working with 93 00:03:10,426 --> 00:03:12,592 the joint staff and the services every 94 00:03:12,592 --> 00:03:14,759 step of the way during the stop move , 95 00:03:14,759 --> 00:03:16,981 and it's been a team effort 100% of the 96 00:03:16,981 --> 00:03:18,703 time . We're staying connected 97 00:03:18,900 --> 00:03:20,844 throughout this process by hosting 98 00:03:20,844 --> 00:03:22,678 weekly virtual meetings with key 99 00:03:22,678 --> 00:03:24,900 stakeholders and make sure we're all on 100 00:03:24,900 --> 00:03:27,011 the same page . One is with the joint 101 00:03:27,011 --> 00:03:29,011 staff in the services , like I said 102 00:03:29,011 --> 00:03:31,067 every single week , another with the 103 00:03:31,067 --> 00:03:33,178 personal property offices and vehicle 104 00:03:33,178 --> 00:03:35,400 processing centers across the d . O . D 105 00:03:35,400 --> 00:03:34,800 to make sure that they're informed . 106 00:03:35,100 --> 00:03:37,790 Another is also with industry to share 107 00:03:37,790 --> 00:03:39,790 information and address concerns to 108 00:03:39,790 --> 00:03:41,957 make sure that we're still meeting the 109 00:03:41,957 --> 00:03:44,179 needs of our people . Now , one example 110 00:03:44,179 --> 00:03:46,346 of things we talk about these meetings 111 00:03:46,346 --> 00:03:48,512 is actually , it's tomorrow . Our team 112 00:03:48,512 --> 00:03:50,734 is meeting with the senior leaders from 113 00:03:50,734 --> 00:03:52,623 the services and OS DE to discuss 114 00:03:52,623 --> 00:03:54,790 allocation of capacity for moves there 115 00:03:54,790 --> 00:03:56,790 that will occur after the stop move 116 00:03:56,790 --> 00:03:58,957 when PCs pick up again . This has been 117 00:03:58,957 --> 00:04:01,179 a team effort all along . I'd also like 118 00:04:01,179 --> 00:04:03,290 take a moment to provide some clarity 119 00:04:03,290 --> 00:04:05,401 on roles and responsibilities between 120 00:04:05,401 --> 00:04:07,457 Transcom , the services and OS , the 121 00:04:07,457 --> 00:04:09,679 specific to what we're doing during the 122 00:04:09,679 --> 00:04:11,568 stop move . Now the Office of the 123 00:04:11,568 --> 00:04:13,401 Secretary Defense issued to stop 124 00:04:13,401 --> 00:04:15,234 movement order and establish how 125 00:04:15,234 --> 00:04:17,179 services can make exception of the 126 00:04:17,179 --> 00:04:18,860 policy . And the services are 127 00:04:18,860 --> 00:04:20,971 authorized to grant exceptions to the 128 00:04:20,971 --> 00:04:22,916 stop movement policy to meet their 129 00:04:22,916 --> 00:04:24,916 requirements . Services executing a 130 00:04:24,916 --> 00:04:26,971 little bit differently to meet those 131 00:04:26,971 --> 00:04:29,027 requirements Now , Transcom , we run 132 00:04:29,027 --> 00:04:31,249 the Defense Personal Property program , 133 00:04:31,249 --> 00:04:33,138 also known as DP three , which is 134 00:04:33,138 --> 00:04:35,360 actually executed by the services . How 135 00:04:35,360 --> 00:04:37,527 specific the PCs moves in wavers under 136 00:04:37,527 --> 00:04:39,416 the current Stop movement order . 137 00:04:39,416 --> 00:04:41,527 Transcom does a few things . One . We 138 00:04:41,527 --> 00:04:43,582 set the conditions with industry and 139 00:04:43,582 --> 00:04:45,638 established business rules so we can 140 00:04:45,638 --> 00:04:47,416 continue to move our people and 141 00:04:47,416 --> 00:04:49,638 families during the stop move . We also 142 00:04:49,638 --> 00:04:51,749 share exception of policy information 143 00:04:51,749 --> 00:04:53,638 with all of the personal property 144 00:04:53,638 --> 00:04:55,860 officers across the d . O . D . So they 145 00:04:55,860 --> 00:04:57,971 can service customers from all of the 146 00:04:57,971 --> 00:05:00,082 services . An example would be if the 147 00:05:00,082 --> 00:05:02,082 soldier is assigned on an Air Force 148 00:05:02,082 --> 00:05:04,193 base , that soldier can go down to an 149 00:05:04,193 --> 00:05:06,416 Air Force traffic management office and 150 00:05:06,416 --> 00:05:09,140 still get the exact service that they 151 00:05:09,140 --> 00:05:10,696 need based on their service 152 00:05:10,696 --> 00:05:13,080 requirements throughout this . We 153 00:05:13,080 --> 00:05:15,302 communicate with the moving industry so 154 00:05:15,302 --> 00:05:17,136 they can continue to operate and 155 00:05:17,136 --> 00:05:18,969 service are folks . And we share 156 00:05:18,969 --> 00:05:21,024 information through our move dot mil 157 00:05:21,024 --> 00:05:23,024 website and communicate through the 158 00:05:23,024 --> 00:05:25,136 emails . They're going directed every 159 00:05:25,136 --> 00:05:27,302 service member PCs and during the stop 160 00:05:27,302 --> 00:05:29,524 move . Also , those service members can 161 00:05:29,524 --> 00:05:31,358 communicate through our customer 162 00:05:31,358 --> 00:05:33,580 support center if the service member is 163 00:05:33,580 --> 00:05:35,636 ever unable to get an issue resolved 164 00:05:35,636 --> 00:05:37,802 through their chain of command , their 165 00:05:37,802 --> 00:05:40,024 local transportation office or customer 166 00:05:40,024 --> 00:05:42,136 service hotlines that each individual 167 00:05:42,136 --> 00:05:44,247 service has Now I'd like to mention a 168 00:05:44,247 --> 00:05:44,210 few things that services are 169 00:05:44,210 --> 00:05:46,460 responsible for that are sometimes 170 00:05:46,470 --> 00:05:48,359 thought to be responsibilities of 171 00:05:48,359 --> 00:05:50,248 Transcom . So I'm gonna level the 172 00:05:50,248 --> 00:05:52,303 bubble here . One of the things that 173 00:05:52,303 --> 00:05:54,526 the services do is decide which service 174 00:05:54,526 --> 00:05:56,581 members should move and which should 175 00:05:56,581 --> 00:05:58,692 not . The service is also grant those 176 00:05:58,692 --> 00:06:00,914 exceptions . Policy for service members 177 00:06:00,914 --> 00:06:03,026 who are ordered or authorized to move 178 00:06:03,490 --> 00:06:05,712 the service is prioritized the movement 179 00:06:05,712 --> 00:06:07,712 of service members who are actually 180 00:06:07,712 --> 00:06:09,712 ordered or authorized to move , and 181 00:06:09,712 --> 00:06:11,601 they decide when those moves will 182 00:06:11,601 --> 00:06:13,768 actually occur . So hopefully that was 183 00:06:13,768 --> 00:06:15,657 helpful in getting a few of those 184 00:06:15,657 --> 00:06:17,770 things out there . No , thanks day , 185 00:06:17,770 --> 00:06:19,659 and I appreciate you helping make 186 00:06:19,659 --> 00:06:21,714 making that distinction specifically 187 00:06:21,714 --> 00:06:23,881 with the service's doing the accession 188 00:06:23,881 --> 00:06:25,992 to policies , that priorities and the 189 00:06:25,992 --> 00:06:28,660 timing for those moves . But I also 190 00:06:28,660 --> 00:06:30,438 know that General Alliance here 191 00:06:30,438 --> 00:06:32,604 recently published a letter and it's a 192 00:06:32,604 --> 00:06:34,604 commitment letter toe all personnel 193 00:06:34,604 --> 00:06:36,716 that are getting ready to move here . 194 00:06:36,716 --> 00:06:38,771 They're in covert 19 . Can you share 195 00:06:38,771 --> 00:06:40,771 with us a little bit ? What are the 196 00:06:40,771 --> 00:06:40,080 contents and what it said on that 197 00:06:40,080 --> 00:06:42,690 letter ? Yeah , absolutely . The 198 00:06:42,690 --> 00:06:44,530 document your reference you're 199 00:06:44,530 --> 00:06:47,070 referencing is posted on moved up mill 200 00:06:47,300 --> 00:06:49,467 and the document titled Our Commitment 201 00:06:49,467 --> 00:06:51,689 to DP three customers while Moving in a 202 00:06:51,689 --> 00:06:53,744 Coben environment . And basically it 203 00:06:53,744 --> 00:06:55,856 captures our commitment to delivering 204 00:06:55,856 --> 00:06:58,022 that safe quality , moving and storage 205 00:06:58,022 --> 00:06:57,830 service to our service members of 206 00:06:57,840 --> 00:06:59,784 families who have been directed or 207 00:06:59,784 --> 00:07:01,729 authorised to relocate right now . 208 00:07:01,729 --> 00:07:04,062 House broken down in the three sections , 209 00:07:04,062 --> 00:07:05,840 uh , safety decision making and 210 00:07:05,840 --> 00:07:08,007 resource is under safety . It covers a 211 00:07:08,007 --> 00:07:10,173 requirement for the moving industry to 212 00:07:10,173 --> 00:07:12,229 adhere to Center for disease control 213 00:07:12,229 --> 00:07:14,340 protocols regarding health protection 214 00:07:14,340 --> 00:07:16,673 while working in service members Holmes . 215 00:07:17,130 --> 00:07:19,640 Those measures include face coverings 216 00:07:19,650 --> 00:07:21,872 minimizing cruise side to enable social 217 00:07:21,872 --> 00:07:23,817 distancing the fact that Cruz must 218 00:07:23,817 --> 00:07:26,110 practice good hygiene and they also 219 00:07:26,110 --> 00:07:28,332 must routinely clean , frequently touch 220 00:07:28,332 --> 00:07:30,221 services in our service members . 221 00:07:30,221 --> 00:07:32,332 Holmes . This all of this right now I 222 00:07:32,332 --> 00:07:34,800 need to be clear also applies to on 223 00:07:34,800 --> 00:07:38,000 base and off base moves so nothing 224 00:07:38,000 --> 00:07:40,111 changes , regardless of if the member 225 00:07:40,111 --> 00:07:43,330 lives on base , off post or off . It 226 00:07:43,330 --> 00:07:45,330 also covers the illness screening , 227 00:07:45,330 --> 00:07:47,497 verification that moving companies are 228 00:07:47,497 --> 00:07:49,386 required to provide him riding to 229 00:07:49,386 --> 00:07:49,370 service members . And it states that 230 00:07:49,370 --> 00:07:51,481 moving crews need to be equipped with 231 00:07:51,481 --> 00:07:53,370 protective equipment when working 232 00:07:53,370 --> 00:07:55,537 inside homes . Basically behind that , 233 00:07:55,537 --> 00:07:57,537 that moving company shows up . They 234 00:07:57,537 --> 00:07:59,370 have certified . Or they provide 235 00:07:59,370 --> 00:08:01,730 written certification or verification 236 00:08:01,730 --> 00:08:03,841 that they have conducted screening on 237 00:08:03,841 --> 00:08:06,063 that crew that is gonna be working with 238 00:08:06,063 --> 00:08:08,286 that family every single day , and they 239 00:08:08,286 --> 00:08:10,452 provide it to that family in writing . 240 00:08:10,452 --> 00:08:12,452 It also covers expectations for our 241 00:08:12,452 --> 00:08:14,563 service members of families to comply 242 00:08:14,563 --> 00:08:16,619 with CDC guidance as well , and then 243 00:08:16,619 --> 00:08:18,786 notify their transportation officer of 244 00:08:18,786 --> 00:08:20,619 moving company if they being the 245 00:08:20,619 --> 00:08:22,619 service member or a member of their 246 00:08:22,619 --> 00:08:24,786 family or ill or have been directed to 247 00:08:24,786 --> 00:08:26,897 self quarantine . So this is a safety 248 00:08:26,897 --> 00:08:28,786 measure on both sides , no wonder 249 00:08:28,786 --> 00:08:30,619 decision making . It states that 250 00:08:30,619 --> 00:08:32,730 service members are empowered to do a 251 00:08:32,730 --> 00:08:34,952 few things they are empowered to decide 252 00:08:34,952 --> 00:08:37,063 who enters their residents . They are 253 00:08:37,063 --> 00:08:39,063 in power to question moving company 254 00:08:39,063 --> 00:08:41,230 personnel on their adherence to safety 255 00:08:41,230 --> 00:08:43,286 protocols on their also empowered to 256 00:08:43,286 --> 00:08:45,286 stop at any point in the process if 257 00:08:45,286 --> 00:08:47,550 there if they feel that their safety or 258 00:08:47,550 --> 00:08:49,383 the safety of their family being 259 00:08:49,383 --> 00:08:51,161 compromised . And they also are 260 00:08:51,161 --> 00:08:53,161 empowered to ask to have their move 261 00:08:53,161 --> 00:08:55,272 rescheduled now under the resource is 262 00:08:55,272 --> 00:08:57,439 section of that document . It covers a 263 00:08:57,439 --> 00:08:59,860 requirement for a D o D representative 264 00:08:59,950 --> 00:09:02,061 to contact them during the relocation 265 00:09:02,061 --> 00:09:03,950 process to verify that the moving 266 00:09:03,950 --> 00:09:06,006 company is following all safety call 267 00:09:06,006 --> 00:09:08,172 protocols . And it also said that that 268 00:09:08,172 --> 00:09:10,172 D O D representative is required to 269 00:09:10,172 --> 00:09:12,394 take swift corrective action now . That 270 00:09:12,394 --> 00:09:14,506 deal with the representative could be 271 00:09:14,506 --> 00:09:16,728 one of many things it could be a member 272 00:09:16,728 --> 00:09:18,894 of that individuals chain of command . 273 00:09:18,894 --> 00:09:21,061 It could be a representative from that 274 00:09:21,061 --> 00:09:23,117 local installation or transportation 275 00:09:23,117 --> 00:09:25,228 moving offices well , but someone , a 276 00:09:25,228 --> 00:09:27,339 rep from the D . O . D . Will contact 277 00:09:27,339 --> 00:09:29,450 each and every service member at some 278 00:09:29,450 --> 00:09:29,410 point during their move . Now , it's 279 00:09:29,410 --> 00:09:31,243 important to note here that if a 280 00:09:31,243 --> 00:09:33,410 service member is uncomfortable at any 281 00:09:33,410 --> 00:09:35,354 time during a pack out or delivery 282 00:09:35,354 --> 00:09:37,466 process , they should stop everything 283 00:09:37,466 --> 00:09:39,132 notify their chain of command 284 00:09:39,132 --> 00:09:41,354 immediately and then work together with 285 00:09:41,354 --> 00:09:43,354 the local transportation office and 286 00:09:43,354 --> 00:09:45,410 service provider to resolve whatever 287 00:09:45,410 --> 00:09:47,521 issue that is . Finally at the bottom 288 00:09:47,521 --> 00:09:49,243 of that commitment document is 289 00:09:49,243 --> 00:09:51,466 information and phone numbers for local 290 00:09:51,466 --> 00:09:53,466 transportation officers , branch or 291 00:09:53,466 --> 00:09:55,632 service , customer service numbers and 292 00:09:55,632 --> 00:09:57,799 Transcom , a customer support number . 293 00:09:58,200 --> 00:10:00,311 I want to take an opportunity here to 294 00:10:00,311 --> 00:10:02,478 do also speak of the importance of the 295 00:10:02,630 --> 00:10:04,741 chain of command in this process that 296 00:10:04,741 --> 00:10:06,963 we really need leaders at all levels to 297 00:10:06,963 --> 00:10:09,186 dig into this information I just talked 298 00:10:09,186 --> 00:10:11,019 about so they can better prepare 299 00:10:11,019 --> 00:10:13,130 themselves to take care of our people 300 00:10:13,130 --> 00:10:16,310 in their families . Thank you , Jay , 301 00:10:16,310 --> 00:10:18,532 for that very helpful background on the 302 00:10:18,532 --> 00:10:20,477 document and the intent off it and 303 00:10:20,477 --> 00:10:22,800 again having our members as the driving 304 00:10:22,800 --> 00:10:25,280 force between right and wrong who gets 305 00:10:25,280 --> 00:10:27,058 to access a residence extremely 306 00:10:27,058 --> 00:10:29,002 important . But the most important 307 00:10:29,002 --> 00:10:31,224 thing that I seen this document is when 308 00:10:31,224 --> 00:10:33,280 the numbers were pushed out for each 309 00:10:33,280 --> 00:10:35,447 one of the services to be able to call 310 00:10:35,447 --> 00:10:37,669 if there any issues , the secretary was 311 00:10:37,669 --> 00:10:39,891 very keen to make sure that they didn't 312 00:10:39,891 --> 00:10:42,113 get a robot or some answering service . 313 00:10:42,113 --> 00:10:44,113 Press one Press tour Press three he 314 00:10:44,113 --> 00:10:46,169 specifically stated that he wanted a 315 00:10:46,169 --> 00:10:48,391 human to be able to go ahead and answer 316 00:10:48,391 --> 00:10:50,558 that call . So I really appreciate all 317 00:10:50,558 --> 00:10:52,613 the hard work that you want Transcom 318 00:10:52,613 --> 00:10:54,780 have put into this to make this happen 319 00:10:54,780 --> 00:10:57,002 and again with the safety of our people 320 00:10:57,002 --> 00:10:59,336 in mind , first and foremost . So again , 321 00:10:59,336 --> 00:11:01,169 Jay , thank you so much for that 322 00:11:01,169 --> 00:11:03,280 background . And now let's move on to 323 00:11:03,280 --> 00:11:05,336 answering some of the questions that 324 00:11:05,336 --> 00:11:07,391 were submitted by you , our audience 325 00:11:07,391 --> 00:11:09,391 here today . So our 1st 2 questions 326 00:11:09,391 --> 00:11:11,710 deal with overall safety . This 327 00:11:11,710 --> 00:11:14,370 question comes from Carrie Smith at 328 00:11:14,370 --> 00:11:16,680 Naval Base , Coronado , and the 329 00:11:16,680 --> 00:11:19,880 question is what safety precautions are 330 00:11:19,880 --> 00:11:22,080 moving staff required to take when 331 00:11:22,080 --> 00:11:24,890 packing and unpacking household goods . 332 00:11:25,340 --> 00:11:27,850 Also parallel to that question . And 333 00:11:27,850 --> 00:11:30,017 this one comes from Stephanie Matthews 334 00:11:30,050 --> 00:11:34,000 Groves , who ask , How is Transcom 335 00:11:34,100 --> 00:11:37,170 mitigating mover screws , traveling 336 00:11:37,180 --> 00:11:40,690 from out of our specified local area 337 00:11:40,700 --> 00:11:43,140 and quarantine requirements to prevent 338 00:11:43,140 --> 00:11:46,490 the spread . So J two questions their 339 00:11:46,690 --> 00:11:49,830 safety , implementation and also 340 00:11:49,830 --> 00:11:52,040 crossing borders from state to state 341 00:11:52,050 --> 00:11:54,200 and dealing with covert restrictions 342 00:11:54,600 --> 00:11:57,960 over to you . Yeah , absolutely . In a 343 00:11:57,970 --> 00:12:00,140 wrap up , you know , one consolidated 344 00:12:00,140 --> 00:12:03,390 response to two of those is four as 345 00:12:03,930 --> 00:12:07,390 the safety aspect . Um you know , our 346 00:12:07,390 --> 00:12:10,160 crews are required to wear face 347 00:12:10,160 --> 00:12:13,210 coverings for CDC guidelines . They 348 00:12:13,220 --> 00:12:15,220 need to be equipped and prepared to 349 00:12:15,220 --> 00:12:17,164 clean services . They touch in the 350 00:12:17,164 --> 00:12:19,164 residence throughout the day , even 351 00:12:19,164 --> 00:12:19,120 though they're gonna seek permission 352 00:12:19,130 --> 00:12:21,140 from from the residents to do so , 353 00:12:21,730 --> 00:12:24,220 they're gonna present the smallest crew 354 00:12:24,220 --> 00:12:26,220 required for each home . So they're 355 00:12:26,220 --> 00:12:28,387 going to minimize the number of people 356 00:12:28,387 --> 00:12:30,498 that are actually inside of that home 357 00:12:30,498 --> 00:12:32,910 conducting work and the movie companies 358 00:12:32,910 --> 00:12:35,550 are required . Teoh equipped those 359 00:12:35,560 --> 00:12:37,893 folks to maintain good hygiene facemask , 360 00:12:37,893 --> 00:12:40,780 etcetera as faras crossing through 361 00:12:40,780 --> 00:12:43,260 different regions of the country at 362 00:12:43,270 --> 00:12:46,370 each each time they go to pick up or go 363 00:12:46,370 --> 00:12:49,380 to deliver , Um , that crew of a member 364 00:12:49,380 --> 00:12:51,380 of that crew or that moving company 365 00:12:51,560 --> 00:12:54,540 will do that . Certification Real time 366 00:12:54,620 --> 00:12:56,830 for those individuals . Teoh screen to 367 00:12:56,830 --> 00:12:59,350 see if they have any symptoms as 368 00:12:59,350 --> 00:13:02,750 outlined in the CDC guidance . Um , 369 00:13:04,040 --> 00:13:06,720 now I need to be very , very clear on 370 00:13:06,720 --> 00:13:09,170 this . You use the word mitigate or the 371 00:13:09,920 --> 00:13:12,253 or the young lady use the word mitigate , 372 00:13:12,253 --> 00:13:14,309 and that's important as well . We're 373 00:13:14,309 --> 00:13:16,910 doing everything we reasonably can to 374 00:13:16,910 --> 00:13:20,870 mitigate , but very hard to prevent 375 00:13:21,050 --> 00:13:24,390 very hard . Teoh Forest test accuracy 376 00:13:24,390 --> 00:13:26,501 goes , or you know , sometimes we get 377 00:13:26,501 --> 00:13:28,670 the question about can we test ? We 378 00:13:28,670 --> 00:13:30,781 have explored those things , and what 379 00:13:30,781 --> 00:13:32,448 we have found is there's this 380 00:13:32,448 --> 00:13:34,810 certification is the best and most 381 00:13:34,820 --> 00:13:36,764 reasonable thing we can do to keep 382 00:13:36,764 --> 00:13:40,270 things moving now . Thank you , Jay . 383 00:13:40,280 --> 00:13:42,250 That's very insightful . And that 384 00:13:42,260 --> 00:13:43,816 things thanks again for the 385 00:13:43,816 --> 00:13:45,927 thoroughness on the response and also 386 00:13:45,927 --> 00:13:48,680 the reality off what to expect . So our 387 00:13:48,680 --> 00:13:50,458 next question comes from Master 388 00:13:50,458 --> 00:13:52,850 Sergeant Andrew Nicola in Four Drum , 389 00:13:53,150 --> 00:13:55,290 in reference to personally procure 390 00:13:55,290 --> 00:13:57,860 moves formerly known for us all heads 391 00:13:57,870 --> 00:13:59,981 aside , did he moves ? Do it yourself 392 00:13:59,981 --> 00:14:02,460 moves on compensation there in Coben . 393 00:14:03,520 --> 00:14:06,160 So his question ISS will compensation 394 00:14:06,160 --> 00:14:09,050 for performance at PPM be increased to 395 00:14:09,050 --> 00:14:11,550 facilitate the new 14 day quarantine 396 00:14:11,550 --> 00:14:14,820 requirements ? If not , will mil per 397 00:14:14,820 --> 00:14:17,360 message all al Arak , which is an all 398 00:14:17,370 --> 00:14:19,770 Army activity message directing local 399 00:14:19,770 --> 00:14:21,437 commanders to allow personnel 400 00:14:21,437 --> 00:14:24,460 performing a ppm to house on or sign 401 00:14:24,460 --> 00:14:27,170 foreign imposed quarters and move as 402 00:14:27,170 --> 00:14:29,380 impart off the quarantine activities . 403 00:14:29,720 --> 00:14:31,553 So is there compensation for the 404 00:14:31,553 --> 00:14:33,276 extended time to to quarantine 405 00:14:33,276 --> 00:14:35,370 requirements ? So thank you for your 406 00:14:35,380 --> 00:14:37,380 for your question . My start in the 407 00:14:37,380 --> 00:14:39,380 cola , and we actually have to do a 408 00:14:39,380 --> 00:14:41,491 little bit of research on this one to 409 00:14:41,491 --> 00:14:43,658 follow the Allah racked alarm activity 410 00:14:43,658 --> 00:14:45,713 message that you mentioned . But the 411 00:14:45,713 --> 00:14:47,713 bottom line up front of that one is 412 00:14:47,713 --> 00:14:49,769 that the AL Iraq clearly states that 413 00:14:49,769 --> 00:14:51,880 the soldier will initiate the request 414 00:14:51,880 --> 00:14:54,047 for E T . P accession to policy in A D 415 00:14:54,047 --> 00:14:57,170 A . Form 41 87 to the old six level 416 00:14:57,170 --> 00:15:00,650 commander and the losing command G one . 417 00:15:01,090 --> 00:15:03,034 So go to your military personnel , 418 00:15:03,034 --> 00:15:07,020 flight or processing center and 419 00:15:07,020 --> 00:15:09,131 asked a question about your accession 420 00:15:09,131 --> 00:15:11,353 to policy in the case that you run into 421 00:15:11,353 --> 00:15:13,560 any harsh into any hardship . So thank 422 00:15:13,560 --> 00:15:15,727 you so much for that question . And if 423 00:15:15,727 --> 00:15:17,671 you have any following questions , 424 00:15:17,671 --> 00:15:19,616 please follow up on our threat and 425 00:15:19,616 --> 00:15:21,782 we'll get right back to you . Our next 426 00:15:21,782 --> 00:15:23,671 question comes from Tech Sergeant 427 00:15:23,671 --> 00:15:27,100 Matthew and Gel in the Royal Air Force , 428 00:15:27,100 --> 00:15:29,490 Lake and Heath on the prioritization 429 00:15:29,500 --> 00:15:31,860 off moves for families with school age 430 00:15:31,870 --> 00:15:35,520 Children . The question is information 431 00:15:35,520 --> 00:15:37,742 was put out to the branches about units 432 00:15:37,742 --> 00:15:40,580 developing a pro rotation system for 433 00:15:40,580 --> 00:15:43,070 PCs and mentioned that families with 434 00:15:43,070 --> 00:15:45,000 school age Children should be 435 00:15:45,000 --> 00:15:47,056 considered in the development of the 436 00:15:47,056 --> 00:15:49,540 plan . This doesn't seem to be the case , 437 00:15:49,780 --> 00:15:52,320 at least in the air force , my dear , 438 00:15:52,320 --> 00:15:55,110 owes my departure from departure 439 00:15:55,110 --> 00:15:57,221 returned from overseas . Location was 440 00:15:57,221 --> 00:15:59,054 originally August , and now it's 441 00:15:59,054 --> 00:16:01,221 October . Will it still be possible to 442 00:16:01,221 --> 00:16:03,970 move during the summer during the 443 00:16:03,970 --> 00:16:07,400 summer break from school ? So , Jay , 444 00:16:07,400 --> 00:16:09,567 you cannot touch upon this one in your 445 00:16:09,567 --> 00:16:11,678 opening comments , but less revisited 446 00:16:11,678 --> 00:16:14,300 so that we're clear . The accession to 447 00:16:14,300 --> 00:16:17,630 policies for D rose . And also the 448 00:16:17,630 --> 00:16:19,670 flexibility moves rest with the 449 00:16:19,670 --> 00:16:21,837 installation commander . Correct . And 450 00:16:21,837 --> 00:16:23,837 can you elaborate just a little bit 451 00:16:23,837 --> 00:16:27,310 more ? Well , uh , each of the 452 00:16:27,320 --> 00:16:30,670 services is executing their exceptions 453 00:16:30,680 --> 00:16:32,736 policy a little bit differently . So 454 00:16:32,736 --> 00:16:34,902 again , each service will will do that 455 00:16:35,140 --> 00:16:38,580 a little bit . Um , I had a little bit 456 00:16:38,580 --> 00:16:42,190 differently . Aziz Faras Um you know 457 00:16:42,190 --> 00:16:44,490 what this , uh , this mansion could do 458 00:16:44,490 --> 00:16:48,050 is obviously to get informed on exactly 459 00:16:48,050 --> 00:16:51,070 what exception a policy you know might 460 00:16:51,080 --> 00:16:53,880 apply . Teoh him , his family and 461 00:16:54,050 --> 00:16:56,840 definitely important toe work with his 462 00:16:56,840 --> 00:16:59,380 JANA command to make sure that , um , 463 00:16:59,880 --> 00:17:02,160 they help him out and follow that 464 00:17:02,290 --> 00:17:04,850 individual services Accepting a policy 465 00:17:04,850 --> 00:17:08,280 guidance . However , Transcom , were we 466 00:17:08,280 --> 00:17:10,770 defer to the services . Teoh , take 467 00:17:10,770 --> 00:17:13,550 care of those e t piece . But you know , 468 00:17:13,550 --> 00:17:15,606 the piece that I have is again going 469 00:17:15,606 --> 00:17:17,439 back to the chain of command and 470 00:17:17,439 --> 00:17:19,550 leaders at all levels , understanding 471 00:17:19,550 --> 00:17:21,494 that service to exception , policy 472 00:17:21,494 --> 00:17:24,720 guidance thanks day really appreciate 473 00:17:24,720 --> 00:17:26,942 it . And for the audience . I hope that 474 00:17:26,942 --> 00:17:28,998 that clarifies that particular issue 475 00:17:28,998 --> 00:17:31,109 there . Our next question is from Air 476 00:17:31,109 --> 00:17:33,440 Force piles Mr Do Han , and this is in 477 00:17:33,440 --> 00:17:35,870 regards to paternity leave . So her 478 00:17:35,870 --> 00:17:38,340 question comes to get a waiver for 479 00:17:38,340 --> 00:17:40,562 paternity leave , since her husband has 480 00:17:40,562 --> 00:17:42,673 been overseas and missed the birth of 481 00:17:42,673 --> 00:17:44,284 their son . Now , due to the 482 00:17:44,284 --> 00:17:46,396 restrictions her husband has not been 483 00:17:46,396 --> 00:17:49,130 able to meet , he said , his new son . 484 00:17:49,640 --> 00:17:52,390 So again , Misty , Thank you so much 485 00:17:52,390 --> 00:17:53,834 for the question and also 486 00:17:53,834 --> 00:17:56,001 congratulations on the new addition to 487 00:17:56,001 --> 00:17:58,180 the family . This waivers for Stop 488 00:17:58,180 --> 00:18:00,236 movement rests with the installation 489 00:18:00,236 --> 00:18:02,069 commanders and also the chain of 490 00:18:02,069 --> 00:18:03,847 command . But I also want to be 491 00:18:03,847 --> 00:18:05,958 cognisant that there's certain places 492 00:18:05,958 --> 00:18:07,736 depending where your husband is 493 00:18:07,736 --> 00:18:09,680 deployed to war . We're gonna have 494 00:18:09,680 --> 00:18:11,736 restrictions based on the movement , 495 00:18:11,736 --> 00:18:13,791 and the host country will definitely 496 00:18:13,791 --> 00:18:15,958 have a say on when members move , move 497 00:18:15,958 --> 00:18:18,069 in and out of those countries . So in 498 00:18:18,069 --> 00:18:20,291 order to get you some help , we need to 499 00:18:20,291 --> 00:18:22,124 know a little bit more about the 500 00:18:22,124 --> 00:18:24,124 particulars of your situation . And 501 00:18:24,124 --> 00:18:26,236 then , obviously we will go ahead and 502 00:18:26,236 --> 00:18:25,880 work with the chief Mass out of the Air 503 00:18:25,880 --> 00:18:28,420 Force and his team to be able to get 504 00:18:28,420 --> 00:18:31,430 you to the right answer and get Airman 505 00:18:31,430 --> 00:18:33,850 or Sergeant Do Han to be able to go 506 00:18:33,850 --> 00:18:35,980 ahead and be with his , uh , his new 507 00:18:35,980 --> 00:18:38,740 son . So again , congratulations . And 508 00:18:38,740 --> 00:18:40,962 I hope everything is well on that . The 509 00:18:40,962 --> 00:18:43,290 whole family is healthy . Our next 510 00:18:43,290 --> 00:18:45,810 question comes from Joel Castillo on 511 00:18:45,810 --> 00:18:48,980 moving pets , and his question is what 512 00:18:48,980 --> 00:18:51,460 is being done for moving service 513 00:18:51,460 --> 00:18:53,670 members bets from Japan to the United 514 00:18:53,670 --> 00:18:56,410 States , which is a very , very tedious 515 00:18:56,410 --> 00:18:58,720 process . So , Jay , what can you tell 516 00:18:58,720 --> 00:19:02,060 us about that ? Yeah , absolutely . My 517 00:19:02,060 --> 00:19:04,220 knowledge . And we checked . There is 518 00:19:04,230 --> 00:19:07,490 currently no impact on service members 519 00:19:07,490 --> 00:19:09,434 moving pets from Japan back to the 520 00:19:09,434 --> 00:19:12,030 United States on I will say Everybody 521 00:19:12,030 --> 00:19:14,030 on the net right now . If if you're 522 00:19:14,030 --> 00:19:15,863 coming up on a move and you have 523 00:19:15,863 --> 00:19:18,410 questions about moving with pets that 524 00:19:18,410 --> 00:19:20,970 you go to Air Mobility Command pet 525 00:19:20,980 --> 00:19:23,480 travel page , you can google it first 526 00:19:23,480 --> 00:19:26,340 thing that pops up on their great great 527 00:19:26,340 --> 00:19:28,280 information in there and links to 528 00:19:28,280 --> 00:19:30,930 specific pet travel guidance includes 529 00:19:30,930 --> 00:19:33,097 helpful hints and a section on D O d . 530 00:19:33,097 --> 00:19:36,470 Transportation guidelines . Um , now 531 00:19:36,470 --> 00:19:38,692 you know a couple things that stick out 532 00:19:38,692 --> 00:19:41,590 to me on . There is no pet movement is 533 00:19:41,590 --> 00:19:43,757 limited to passengers and PCs status . 534 00:19:44,130 --> 00:19:46,400 Pet space is very limited on air 535 00:19:46,400 --> 00:19:48,344 mobility command , Patriot Express 536 00:19:48,344 --> 00:19:50,622 flights or rotate er's as we know them . 537 00:19:50,630 --> 00:19:52,908 Pet spaces were booked on a first come , 538 00:19:52,908 --> 00:19:54,797 first serve basis and also really 539 00:19:54,797 --> 00:19:56,741 important to know that to book pet 540 00:19:56,741 --> 00:19:58,963 spaces , you contact your local T , M , 541 00:19:58,963 --> 00:20:01,074 O and IDEO as early as possible , and 542 00:20:01,074 --> 00:20:03,970 you do not need your orders at the time 543 00:20:03,970 --> 00:20:06,026 of booking . So I would say , Get on 544 00:20:06,026 --> 00:20:08,470 that pretty fast . Pets are part of our 545 00:20:08,470 --> 00:20:11,840 family today , but they're still , um , 546 00:20:12,100 --> 00:20:13,940 you know , sometimes limited 547 00:20:13,940 --> 00:20:16,107 opportunity to move those . But that's 548 00:20:16,107 --> 00:20:17,996 gonna come down sometimes , too . 549 00:20:17,996 --> 00:20:19,996 Service members being proactive and 550 00:20:19,996 --> 00:20:22,560 planning ahead not . Thank you , Jay . 551 00:20:22,570 --> 00:20:25,560 And is there a requirement for pets to , 552 00:20:25,560 --> 00:20:27,630 ah , exercise social distancing and 553 00:20:27,630 --> 00:20:31,300 wear masks ? There is that I can 554 00:20:31,490 --> 00:20:33,830 get on the page . No , I'm just kidding , 555 00:20:33,830 --> 00:20:36,320 but I have actually seen that , and 556 00:20:36,320 --> 00:20:39,100 it's pretty interesting . No thanks . 557 00:20:39,100 --> 00:20:42,320 And again this basis limited , and it's 558 00:20:42,320 --> 00:20:45,200 on a first come 1st 1st serve basis . 559 00:20:45,380 --> 00:20:47,460 So please , people active in getting 560 00:20:47,460 --> 00:20:49,516 your pets home , They're also family 561 00:20:49,760 --> 00:20:52,040 toe , all of us . So , Jay , I did want 562 00:20:52,040 --> 00:20:54,096 to take a little bit of time to this 563 00:20:54,096 --> 00:20:56,151 cost a new contract when it comes to 564 00:20:56,151 --> 00:20:58,318 How so Goods Can you talk a little bit 565 00:20:58,318 --> 00:21:00,207 more about how this contract will 566 00:21:00,207 --> 00:21:02,373 improve the overall experience and the 567 00:21:02,373 --> 00:21:04,280 claims process for our families 568 00:21:04,290 --> 00:21:07,140 listening today ? Yeah , absolutely . 569 00:21:07,150 --> 00:21:09,317 So . Ah , a little bit of background . 570 00:21:09,317 --> 00:21:11,039 You know , each year the D o d 571 00:21:11,039 --> 00:21:13,206 relocates or 400,000 service members , 572 00:21:13,206 --> 00:21:15,428 the OD , civilians and their families . 573 00:21:15,428 --> 00:21:17,150 It is one of , if not the most 574 00:21:17,150 --> 00:21:19,360 stressful portion of the relocation 575 00:21:19,360 --> 00:21:21,138 process is actually moving your 576 00:21:21,138 --> 00:21:23,360 household goods . I know you've moved a 577 00:21:23,360 --> 00:21:25,416 lot . I certainly have as well . And 578 00:21:25,416 --> 00:21:27,527 for years our people and families had 579 00:21:27,527 --> 00:21:29,360 to deal with poor service , poor 580 00:21:29,360 --> 00:21:31,527 communication , inadequate systems and 581 00:21:31,527 --> 00:21:33,304 digital tools , challenges with 582 00:21:33,304 --> 00:21:35,471 scheduling , delayed deliveries , loss 583 00:21:35,471 --> 00:21:37,360 and damage processes , and a poor 584 00:21:37,360 --> 00:21:40,500 claims process . So on 30 April trance , 585 00:21:40,500 --> 00:21:42,611 come on , behalf of the Department of 586 00:21:42,611 --> 00:21:44,556 Defense awarded a global household 587 00:21:44,556 --> 00:21:46,722 goods contract . Two American roll off 588 00:21:46,900 --> 00:21:49,650 roll on roll off carrier group . Um , 589 00:21:49,850 --> 00:21:51,572 the development contract was a 590 00:21:51,572 --> 00:21:53,683 collaborative effort between transfer 591 00:21:53,683 --> 00:21:55,461 between Transcom , the military 592 00:21:55,461 --> 00:21:57,239 services . We have been in sync 593 00:21:57,239 --> 00:21:59,239 throughout the entire process , and 594 00:21:59,239 --> 00:21:59,130 there has been an incredible amount of 595 00:21:59,140 --> 00:22:01,260 teamwork to get us there to include 596 00:22:01,260 --> 00:22:03,371 service members and families who have 597 00:22:03,371 --> 00:22:05,538 shared their experiences , experiences 598 00:22:05,538 --> 00:22:07,720 recommendations with us D . O . D . 599 00:22:07,720 --> 00:22:09,609 Families have been our North Star 600 00:22:09,609 --> 00:22:11,720 through this entire process . And the 601 00:22:11,720 --> 00:22:13,831 only reason we're doing this and this 602 00:22:13,831 --> 00:22:15,942 contract puts us on the right path of 603 00:22:15,942 --> 00:22:17,998 fixing the problems I just mentioned 604 00:22:17,998 --> 00:22:17,980 and to deliver the quality service , 605 00:22:17,980 --> 00:22:19,980 our people , our families air going 606 00:22:19,980 --> 00:22:22,147 into the future . You know , I need to 607 00:22:22,147 --> 00:22:24,369 be clear , though , that although we're 608 00:22:24,369 --> 00:22:26,591 excited about this major milestone in a 609 00:22:26,591 --> 00:22:28,591 broad reform effort for the defense 610 00:22:28,591 --> 00:22:30,647 personal property program , we still 611 00:22:30,647 --> 00:22:32,758 have a lot of work ahead of us to get 612 00:22:32,758 --> 00:22:34,758 where we need to be now . The first 613 00:22:34,758 --> 00:22:36,591 move under the new contract will 614 00:22:36,591 --> 00:22:38,369 execute in February of 2021 for 615 00:22:38,369 --> 00:22:40,369 domestic moves , and we'll actually 616 00:22:40,369 --> 00:22:42,591 really start to see the results of this 617 00:22:42,591 --> 00:22:44,560 later in 2021 AL overseas moves , 618 00:22:44,560 --> 00:22:46,338 you're gonna fall under the new 619 00:22:46,338 --> 00:22:50,000 contract in in 2022 . Um , 620 00:22:50,270 --> 00:22:52,437 no , the interim for moves between now 621 00:22:52,437 --> 00:22:54,659 and February when the new contract goes 622 00:22:54,659 --> 00:22:56,214 an execution , we're making 623 00:22:56,214 --> 00:22:58,214 improvements to some of the problem 624 00:22:58,214 --> 00:22:59,992 areas like the claims process . 625 00:22:59,992 --> 00:23:01,826 Inconvenience claims , expanding 626 00:23:01,826 --> 00:23:03,881 background checks for moving company 627 00:23:03,881 --> 00:23:05,770 employees on also addressing some 628 00:23:05,770 --> 00:23:07,881 customer support response times . Now 629 00:23:07,881 --> 00:23:10,159 those changes going to effect tomorrow , 630 00:23:10,159 --> 00:23:12,326 which is actually the first day of the 631 00:23:12,326 --> 00:23:14,548 peak season on a personal perspective , 632 00:23:14,548 --> 00:23:16,770 you know , been in little over 30 years 633 00:23:16,770 --> 00:23:18,937 now have 15 moves . Nine of those with 634 00:23:18,937 --> 00:23:21,048 the family and I have experienced the 635 00:23:21,048 --> 00:23:23,280 pain of movement . And each of those 636 00:23:23,280 --> 00:23:25,280 examples that I provided just a few 637 00:23:25,280 --> 00:23:28,680 seconds ago personally experienced a Z . 638 00:23:28,690 --> 00:23:31,110 Well , as you know , the high amount of 639 00:23:31,120 --> 00:23:33,064 phone calls and emails I've gotten 640 00:23:33,064 --> 00:23:35,280 since taking this position on guy will 641 00:23:35,280 --> 00:23:37,570 say with confidence that not one thing 642 00:23:37,570 --> 00:23:40,020 that I have experienced personally or 643 00:23:40,020 --> 00:23:41,909 any of the stories that have been 644 00:23:41,909 --> 00:23:44,020 shared with me is not being addressed 645 00:23:44,020 --> 00:23:46,820 in here . We're taking for action those 646 00:23:46,830 --> 00:23:49,200 things and getting after it and our 647 00:23:49,200 --> 00:23:51,311 services families are service members 648 00:23:51,311 --> 00:23:53,256 of families are gonna have a great 649 00:23:53,256 --> 00:23:55,560 experience coming out of this . No , 650 00:23:55,560 --> 00:23:57,782 and I think that this is something that 651 00:23:57,782 --> 00:23:59,782 it's way over due Jay . So I really 652 00:23:59,782 --> 00:24:01,893 thank you in General Lyons for taking 653 00:24:01,893 --> 00:24:04,060 the lead on making this process better 654 00:24:04,060 --> 00:24:05,838 for all of our families and our 655 00:24:05,838 --> 00:24:07,893 civilian employees and families that 656 00:24:07,893 --> 00:24:10,440 are moving on a constant basis right 657 00:24:10,440 --> 00:24:12,607 now . I wanted to take a little bit of 658 00:24:12,607 --> 00:24:14,607 time to touch base with my teammate 659 00:24:14,607 --> 00:24:16,607 Miss Cristian Witten , to see if we 660 00:24:16,607 --> 00:24:18,829 have any additional questions that came 661 00:24:18,829 --> 00:24:20,662 life , what we were discussing . 662 00:24:20,662 --> 00:24:22,773 Although the Transcom issues with the 663 00:24:22,773 --> 00:24:24,718 chief master Sergeant friends . So 664 00:24:24,718 --> 00:24:26,829 Christianne , over to you . Okay , so 665 00:24:26,829 --> 00:24:26,550 see if we have a question that came 666 00:24:26,560 --> 00:24:28,727 through kind of touching base again on 667 00:24:28,727 --> 00:24:30,838 the pet question from Meghan MEREDITH 668 00:24:30,838 --> 00:24:33,540 Harless . Um and it looks like she's 669 00:24:33,540 --> 00:24:36,120 also a pet owner . And her concern is 670 00:24:36,120 --> 00:24:38,231 that moving with pets in this current 671 00:24:38,231 --> 00:24:40,398 environment , many commercial airlines 672 00:24:40,398 --> 00:24:43,440 are not allowing pets . Uh , and a 673 00:24:43,440 --> 00:24:45,662 military flight with pet spots is often 674 00:24:45,662 --> 00:24:47,720 limited . So many families are being 675 00:24:47,720 --> 00:24:49,942 forced to leave their pets behind , and 676 00:24:49,942 --> 00:24:51,887 pet shipping services can be quite 677 00:24:51,887 --> 00:24:54,540 costly . Eso Do you all have any sort 678 00:24:54,540 --> 00:24:58,320 of guidance ? Or is this something 679 00:24:58,320 --> 00:25:01,600 that you all are tracking ? So , Jay , 680 00:25:01,600 --> 00:25:03,767 I'll go ahead and take the first crack 681 00:25:03,767 --> 00:25:05,767 at that one , and then I'll turn it 682 00:25:05,767 --> 00:25:07,878 over to you for the specifics . But I 683 00:25:07,878 --> 00:25:09,822 know that every time we have had a 684 00:25:09,822 --> 00:25:12,160 situation where families were incurring 685 00:25:12,160 --> 00:25:14,490 costs because of the stop movement and 686 00:25:14,490 --> 00:25:16,434 the limitation of assets , we have 687 00:25:16,434 --> 00:25:18,601 found a way to go ahead and compensate 688 00:25:18,601 --> 00:25:20,768 them . Our come up with a mechanism to 689 00:25:20,768 --> 00:25:22,930 be able to take care of him . So if 690 00:25:22,930 --> 00:25:24,986 it's something that we have not done 691 00:25:24,986 --> 00:25:27,041 yet , we will certainly look at it . 692 00:25:27,041 --> 00:25:29,263 But J over to you not aware if you have 693 00:25:29,263 --> 00:25:31,208 something to mitigate this type of 694 00:25:31,208 --> 00:25:33,650 hardship . Yeah , when we look at , you 695 00:25:33,650 --> 00:25:35,761 know , one of the resource is on that 696 00:25:35,761 --> 00:25:37,983 air mobility command site that I pushed 697 00:25:37,983 --> 00:25:41,080 out our links to the carrier guidance 698 00:25:41,080 --> 00:25:43,980 for those individual carriers that we 699 00:25:43,980 --> 00:25:46,350 use sometimes . And we maximize 700 00:25:46,360 --> 00:25:49,430 absolutely theon attune it easy to move 701 00:25:49,430 --> 00:25:51,660 when we can . That's with their folks . 702 00:25:52,450 --> 00:25:54,550 Now , you know different times 703 00:25:54,550 --> 00:25:56,661 throughout the year . You know , peak 704 00:25:56,661 --> 00:25:59,580 season also coincides with a warmer 705 00:25:59,580 --> 00:26:02,090 time of year . So some of these 706 00:26:02,100 --> 00:26:04,910 carriers that we use and work with will 707 00:26:04,910 --> 00:26:07,570 not allow those pets . But , you know , 708 00:26:07,570 --> 00:26:09,720 I assure you , we take every effort 709 00:26:09,720 --> 00:26:12,450 that we can within our authority to get 710 00:26:12,450 --> 00:26:14,720 those pets on those flights based on 711 00:26:14,720 --> 00:26:18,340 the space we have available . Well , 712 00:26:18,340 --> 00:26:20,118 thank you , Jay . And the space 713 00:26:20,118 --> 00:26:22,284 available pieces clear . But something 714 00:26:22,284 --> 00:26:24,460 that I'm not particularly clear on is 715 00:26:24,460 --> 00:26:26,682 to see if we can go ahead and reimburse 716 00:26:26,682 --> 00:26:28,738 people for the shipment of pets . So 717 00:26:28,738 --> 00:26:30,960 we'll go ahead and take that for action 718 00:26:30,960 --> 00:26:33,071 and see if we can get you an answer . 719 00:26:33,071 --> 00:26:35,238 So we'll get back to you on that one . 720 00:26:35,238 --> 00:26:37,293 Any other questions ? Christianity ? 721 00:26:37,293 --> 00:26:37,100 Yes . Yes . So this one comes from the 722 00:26:37,100 --> 00:26:39,550 national Capital Region . Can you share 723 00:26:39,560 --> 00:26:41,940 anything about stop movement , end date 724 00:26:42,010 --> 00:26:44,830 and how it is impacting PCs moves ? Do 725 00:26:44,830 --> 00:26:46,719 you think it needs to be extended 726 00:26:46,719 --> 00:26:50,480 beyond 30 June ? So the question 727 00:26:50,480 --> 00:26:53,870 is about the current stop movement at 728 00:26:53,870 --> 00:26:57,270 which is 30 years every 15 days , were 729 00:26:57,270 --> 00:26:59,540 conducting a review to make sure that 730 00:26:59,550 --> 00:27:02,090 the implementation off practices makes 731 00:27:02,090 --> 00:27:04,640 sense . And we're taking a common sense 732 00:27:04,640 --> 00:27:06,862 approach to everything that we're doing 733 00:27:06,862 --> 00:27:08,696 with regards to the restrictions 734 00:27:08,696 --> 00:27:10,900 imposed by Covert 19 . Whether it's 735 00:27:10,900 --> 00:27:13,240 gonna be extended or stop , it is yet 736 00:27:13,240 --> 00:27:15,240 to be determined . We had a meeting 737 00:27:15,240 --> 00:27:17,351 today to have a conversation with the 738 00:27:17,351 --> 00:27:19,240 Secretary of Defense on just that 739 00:27:19,240 --> 00:27:21,240 subject to see what mitigating fact 740 00:27:21,240 --> 00:27:23,407 factors , Nick to be in place in order 741 00:27:23,407 --> 00:27:25,629 for us to conduct our operations safely 742 00:27:25,629 --> 00:27:27,573 and allow people the freedom to go 743 00:27:27,573 --> 00:27:29,796 ahead and go on with their lives . More 744 00:27:29,796 --> 00:27:31,573 to follow on that one . And the 745 00:27:31,573 --> 00:27:33,629 decisions should be made here in the 746 00:27:33,629 --> 00:27:35,740 next couple of weeks on what the next 747 00:27:35,740 --> 00:27:37,740 step is when it comes to the health 748 00:27:37,740 --> 00:27:39,851 protection condition level across our 749 00:27:39,851 --> 00:27:41,740 base post and installation , the 750 00:27:41,740 --> 00:27:43,796 freedom of movement to be able to go 751 00:27:43,796 --> 00:27:45,740 ahead and take leave and also with 752 00:27:45,740 --> 00:27:49,230 increased PCs moves . As we relax the 753 00:27:49,230 --> 00:27:51,370 restrictions Kerry put put in place , 754 00:27:51,670 --> 00:27:53,892 we have a national mandate to where the 755 00:27:53,892 --> 00:27:55,837 president is going to go ahead and 756 00:27:55,837 --> 00:27:57,726 provide guidance to the states on 757 00:27:57,726 --> 00:27:59,614 reopening . There's also gonna be 758 00:27:59,640 --> 00:28:02,130 government state guidance that is gonna 759 00:28:02,130 --> 00:28:04,980 vary from come from ah , from state to 760 00:28:04,980 --> 00:28:07,091 state . And we also have to make sure 761 00:28:07,091 --> 00:28:09,350 that we're remains sensitive to what is 762 00:28:09,350 --> 00:28:11,610 going on in separate hot spots across 763 00:28:11,610 --> 00:28:13,810 the United States of America before we 764 00:28:13,810 --> 00:28:16,490 make decisions on how to relax and 765 00:28:16,490 --> 00:28:18,890 continue the moves . But rest assured 766 00:28:18,890 --> 00:28:21,057 that our number one proudest make sure 767 00:28:21,057 --> 00:28:23,223 that we do things safely right now and 768 00:28:23,223 --> 00:28:25,390 that were able to go ahead and relieve 769 00:28:25,390 --> 00:28:27,540 the stress that you on your families 770 00:28:27,550 --> 00:28:29,690 are experiencing because of the staff 771 00:28:29,700 --> 00:28:32,310 movement . So thank you . Any other 772 00:28:32,310 --> 00:28:34,532 questions ? So we have to arm SEAQ from 773 00:28:34,532 --> 00:28:37,270 the Pentagon . How long do you think we 774 00:28:37,270 --> 00:28:40,080 will be experiencing coded 19 775 00:28:40,180 --> 00:28:42,160 restrictions ? And then I have an 776 00:28:42,160 --> 00:28:44,216 additional one regarding when do you 777 00:28:44,216 --> 00:28:47,060 think will be able to take leave ? So , 778 00:28:47,060 --> 00:28:49,810 Kobe , 19 restrictions were been placed 779 00:28:49,820 --> 00:28:52,420 until covet Cove , it quits , infecting 780 00:28:52,420 --> 00:28:55,690 our people . Um , it is just a fact . 781 00:28:55,700 --> 00:28:57,756 We do not have a vaccine right now . 782 00:28:57,756 --> 00:29:00,170 We're taking every mechanism possible 783 00:29:00,290 --> 00:29:02,740 social distancing , face covering , 784 00:29:02,910 --> 00:29:05,500 quarantine , isolation in order to 785 00:29:05,500 --> 00:29:07,833 prevent the fire from keep on spreading . 786 00:29:07,833 --> 00:29:10,000 Think of it at the mitigating options 787 00:29:10,000 --> 00:29:11,722 that we have at this moment as 788 00:29:11,722 --> 00:29:13,944 firebreaks on a road to be able to keep 789 00:29:13,944 --> 00:29:15,833 the fire control and keep it from 790 00:29:15,833 --> 00:29:18,230 spreading toe a larger scale . But 791 00:29:18,230 --> 00:29:20,174 until we have the big fire holes , 792 00:29:20,174 --> 00:29:23,710 which is that that vaccine and possibly 793 00:29:23,720 --> 00:29:25,942 mitigating mechanism that will keep the 794 00:29:25,942 --> 00:29:28,190 deceased at bay and that it will not 795 00:29:28,200 --> 00:29:30,422 force anyone with underlying conditions 796 00:29:30,422 --> 00:29:32,533 to incur death , Then we need to make 797 00:29:32,533 --> 00:29:34,589 sure that we do things safely to the 798 00:29:34,589 --> 00:29:36,700 greatest extent possible . Now , rest 799 00:29:36,700 --> 00:29:38,867 assured that we have a defense mission 800 00:29:38,867 --> 00:29:41,370 to carry on and defends waits for no . 801 00:29:41,370 --> 00:29:43,537 One . So we will continue to assume as 802 00:29:43,537 --> 00:29:45,750 much risk as possible to be ableto 803 00:29:45,750 --> 00:29:47,890 affect our mission . But we need to 804 00:29:47,890 --> 00:29:50,001 make sure that when we do not need to 805 00:29:50,001 --> 00:29:51,946 assume risk , that we maintain the 806 00:29:51,946 --> 00:29:53,946 proper posture to keep you and your 807 00:29:53,946 --> 00:29:56,110 family safe now to the second part of 808 00:29:56,110 --> 00:29:58,210 the question regarding leave . Right 809 00:29:58,210 --> 00:30:00,510 now , there's a local area restriction 810 00:30:00,520 --> 00:30:02,631 where you can and your family members 811 00:30:02,631 --> 00:30:04,520 can take leave . And there's also 812 00:30:04,520 --> 00:30:06,880 waiver mechanisms to make sure that if 813 00:30:06,890 --> 00:30:08,946 there's something that is critical , 814 00:30:08,946 --> 00:30:10,779 that we're allowing you and your 815 00:30:10,779 --> 00:30:12,890 families to go where you need to go . 816 00:30:12,890 --> 00:30:15,057 But again , this is all related to the 817 00:30:15,057 --> 00:30:17,168 health protection conditions in place 818 00:30:17,168 --> 00:30:18,990 and the mechanisms that we have 819 00:30:19,000 --> 00:30:21,170 instituted in order to keep you safe . 820 00:30:21,180 --> 00:30:23,402 So again , more to follow on that one . 821 00:30:24,130 --> 00:30:27,260 Any other questions ? All right , so , 822 00:30:27,260 --> 00:30:29,770 word get him right now to the 30 minute 823 00:30:29,770 --> 00:30:32,320 mark . So again , I want to thank every 824 00:30:32,320 --> 00:30:34,598 single one of you for joining us today . 825 00:30:34,598 --> 00:30:36,890 And J I want to give you the floor for 826 00:30:36,890 --> 00:30:39,001 you to provide any closing comments . 827 00:30:39,001 --> 00:30:41,110 You may have . Yeah , absolutely . 828 00:30:41,110 --> 00:30:43,221 Thanks again for hosting this event , 829 00:30:43,221 --> 00:30:45,332 SEAQ . And thanks for everyone who is 830 00:30:45,332 --> 00:30:47,499 online with us today and for those who 831 00:30:47,499 --> 00:30:49,721 submitted questions early in the week , 832 00:30:49,721 --> 00:30:48,750 and we're definitely all in this 833 00:30:48,760 --> 00:30:51,093 together and there's a lot of hard work . 834 00:30:51,093 --> 00:30:53,204 Go on and make sure our most precious 835 00:30:53,204 --> 00:30:54,982 resource , our people and their 836 00:30:54,982 --> 00:30:57,093 families are taking care of how close 837 00:30:57,093 --> 00:30:58,982 was saying again . Leaders at all 838 00:30:58,982 --> 00:31:00,927 levels . Please educate yourself . 839 00:31:00,927 --> 00:31:03,038 Please stay informed . Be proactive , 840 00:31:03,038 --> 00:31:04,927 stay engaged and take care of our 841 00:31:04,927 --> 00:31:07,038 people in our families as we navigate 842 00:31:07,038 --> 00:31:06,910 through this cove in 19 situation . 843 00:31:07,300 --> 00:31:10,000 That's all half . No , thank you , Jane . 844 00:31:10,000 --> 00:31:12,167 Again , I really appreciate you taking 845 00:31:12,167 --> 00:31:14,389 the time to do this . For people , it's 846 00:31:14,389 --> 00:31:16,500 important we have a lot of stress out 847 00:31:16,500 --> 00:31:18,389 there , and we also have a lot of 848 00:31:18,389 --> 00:31:18,350 changes that we need to go ahead and 849 00:31:18,350 --> 00:31:21,050 cope with . But your guidance , your 850 00:31:21,050 --> 00:31:23,272 information , is being very clear , and 851 00:31:23,272 --> 00:31:25,439 we will also make sure that we provide 852 00:31:25,439 --> 00:31:28,360 all the links to the documents and 853 00:31:28,360 --> 00:31:30,660 information that Chief France put out . 854 00:31:31,580 --> 00:31:33,747 I mentioned earlier the beginning that 855 00:31:33,747 --> 00:31:35,913 we will also be posting the transcript 856 00:31:35,913 --> 00:31:38,200 off this town hall for your information 857 00:31:38,210 --> 00:31:40,377 and also to go ahead and pass it on to 858 00:31:40,377 --> 00:31:41,988 anybody that didn't have the 859 00:31:41,988 --> 00:31:44,610 opportunity to go and listen . Toe have 860 00:31:44,610 --> 00:31:46,832 the opportunity to listen to us today , 861 00:31:46,832 --> 00:31:48,888 and we'll also do our best to circle 862 00:31:48,888 --> 00:31:50,888 back to any other questions that we 863 00:31:50,888 --> 00:31:53,200 didn't get an opportunity to answer and 864 00:31:53,200 --> 00:31:55,144 those that were still or you're an 865 00:31:55,144 --> 00:31:57,256 answer . As in the PAC question , for 866 00:31:57,256 --> 00:31:59,700 example , J mentioned that he moved 867 00:31:59,700 --> 00:32:02,120 about 15 times in his career and Janet 868 00:32:02,120 --> 00:32:04,540 and I have moved about 13 times , and 869 00:32:04,540 --> 00:32:06,762 every time it's just a stressful us the 870 00:32:06,762 --> 00:32:09,050 next and Kobe . It wasn't a part of any 871 00:32:09,050 --> 00:32:11,272 of those moves , so we can only imagine 872 00:32:11,480 --> 00:32:13,647 the stress that you're going through . 873 00:32:13,647 --> 00:32:15,536 But it is because we're aware and 874 00:32:15,536 --> 00:32:17,702 because we have left through this that 875 00:32:17,702 --> 00:32:19,924 we want to put our best foot forward to 876 00:32:19,924 --> 00:32:19,250 make sure that will help in your and 877 00:32:19,250 --> 00:32:22,720 your family's . Get through this well . 878 00:32:22,720 --> 00:32:24,831 Let's understand the hardship and the 879 00:32:24,831 --> 00:32:27,300 uncertainty that stop movement 880 00:32:27,300 --> 00:32:29,520 memorandum and the mechanisms are 881 00:32:29,520 --> 00:32:31,576 creating on your and your family's . 882 00:32:31,576 --> 00:32:33,242 But trust that every day were 883 00:32:33,242 --> 00:32:35,020 critically thinking about every 884 00:32:35,020 --> 00:32:37,310 possible way that we can go ahead and 885 00:32:37,310 --> 00:32:39,477 mitigate the risk to make sure that we 886 00:32:39,477 --> 00:32:42,140 go on to life in the new normal or as 887 00:32:42,140 --> 00:32:44,560 normal as possible . So I encourage 888 00:32:44,570 --> 00:32:46,681 each and every one of you to continue 889 00:32:46,681 --> 00:32:48,848 to send us your feedback on any issues 890 00:32:48,848 --> 00:32:51,181 that are happening at the lowest levels . 891 00:32:51,181 --> 00:32:53,070 Because either us , the combatant 892 00:32:53,070 --> 00:32:54,903 commands or the service , senior 893 00:32:54,903 --> 00:32:57,070 enlisted leaders are standing by to be 894 00:32:57,070 --> 00:32:59,237 able to help you and go ahead and find 895 00:32:59,237 --> 00:33:01,530 a solution to your problem . So please 896 00:33:01,530 --> 00:33:03,752 keep it coming , keep the communication 897 00:33:03,752 --> 00:33:06,120 lines open and will be closely 898 00:33:06,120 --> 00:33:08,176 monitoring our Facebook and LinkedIn 899 00:33:08,176 --> 00:33:10,231 pages for any other information that 900 00:33:10,231 --> 00:33:12,320 you pushed forward . And I close by 901 00:33:12,320 --> 00:33:14,542 telling , um , reassuring you that were 902 00:33:14,542 --> 00:33:16,653 in this together and we will continue 903 00:33:16,653 --> 00:33:18,764 to look out for each other , so thank 904 00:33:18,764 --> 00:33:20,450 you very much and have a great day .