An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : JKO : Latest News : JKO Customer Spotlights

Joint Knowledge Online - JKO


Help Desk 757-203-5654 -

Tips from a Training Coordinator- Username and Password Login

By Joint Knowledge Online | February 13, 2023
Student User Guide   (Related Fact Sheet)

Create or change your password   (Related Fact Sheet)

Creating a password is simple and allows users to access JKO without a CAC card. 

1. These instructions assume you have an active JKO account. To create or change your password, click on the forgot password / expired token link on the JKO login page.

2. Enter your JKO username and the email address associated with your JKO account. You must have access to this email account, as JKO will send all system-generated emails to this email address.

Enter username and email address

3. JKO will email you a token. A token is not a password. You will use the token one time to create your password. Tokens expire after 24 hours. If you have not created your initial password within 24 hours, repeat the steps on this page, or contact the JKO Help Desk for assistance. Once you receive the token, return to the JKO login page and select the received a token link.

Select received a token.

4. In the workspace that opens, enter your username and token. To reduce the possibility of errors, we highly recommend you copy/paste your token directly from the email you received rather than type it in. Click the submit button.

Enter username and token

5. In the appropriate fields, create a password that conforms to the rules outlined on the screen. Click reset password.

Create a 15 character password.

6. When you have successfully created your password, you will be returned to the main JKO login page. Use your username and password to log in to JKO.

Now log in using your username and password.

7. If you need further assistance, contact the JKO Help Desk at or 757-203-5654 or DSN: 68-5654.


Joint Knowledge Online - Joint Staff J-7
Suffolk Complex 116 Lakeview Parkway, Suffolk VA 23435
757-203-5654 - ​